Steering Clear Driving School Terms and Conditions

Qualifications

Your Steering Clear Driving Instructor is licenced and regularly examined by the Driving and Vehicle Standards Agency. The DVSA is a government organization that ensures your instructor meets the necessary tuition and behavioural standards laid down by government. As a Steering Clear customer you are entitled to view your instructor’s licence (the green badge that is displayed within the frame of the front windscreen).

General Conduct – Instructors and Customers.

The behaviour of your Steering Clear Driving Instructor is governed by a professional code of conduct. The Code dictates that all our instructors are courteous, sensitive to your learning needs, well presented and do not eat, smoke or use their mobile phones during lessons. In short their behaviour is professional.

Our Customers are asked to behave in a reasonable manner which does not threaten the Instructor. Steering Clear Driving School reserve the right to take legal action against any Customer who displays violent or aggressive behaviour. In addition Customers are asked to refrain from using their mobile phones and from smoking or eating during driving lessons. In the event of any unreasonable behaviour by the Customer all lessons will be cancelled and any prepaid lessons will not be reimbursed.

Lessons

The objectives, content and format of the driving lesson will be agreed between the Instructor and the Customer. Ultimate responsibility for the management and execution of the lesson will rest with the Instructor.

Customers are requested to produce the Drivers Record and Appointment Record issued by Steering Clear Driving School. Furthermore it is the responsibility of the Customer that both documents are kept up to date. In the event of a dispute regarding hours taught or lesson content these documents will be used as evidence.

The Customer must inform the Instructor before any driving lesson of any matters which could affect the Customer’s ability or entitlement to take driving lessons, e.g. health issues or the loss of a valid provisional driving licence.

Cancellation of Lessons

Should the Customer wish to cancel or rearrange a lesson, a minimum of 24hrs prior notice must be given to the Instructor. If the Instructor cancels a lesson without giving this minimum period of notice the Instructor shall be responsible for rearranging the lesson at no additional cost to the Customer.

The Customer must make contact directly with the Instructor should he or she wish to cancel a lesson or lessons. The Instructor should be notified in the first instance by text message or a phone call. If the phone call cannot be taken a voicemail message should be left so that the Instructor can return the call. The Customer will have to confirm the cancellation by email and sent to Steering Clear Driving School at info@steeringclear.co.uk.

If the Customer does not meet the required 24-hour notice period for cancellation of lesson (s) the Customer will be charged for the lesson(s) concerned at standard rate.  Customers should note that where discounted lessons have been arranged, the discounted rate will not be granted for reimbursement to the Instructor, and the Instructor reserves the right for no further lessons to take place until this debt is paid.

Customers should note that any discounted courses are non-refundable should the Customer wish to cancel. The courses are:

  • 30 hour Intensive course
  • 20 hour course
  • 10 hour course
  • Any special course which is charged below standard rate.

With the exception of the 30 hour Intensive course, Customers after booking and paying for a discounted course have the right to cancel within 7 days from the date the course was booked and paid for. A full refund will be made to Customers who cancel within the 7 day time frame.

In the case of the 30 hour Intensive courses, Customers also have the right to cancel within 7 days of booking and paying for the course and are entitled to a refund unless the course is due to start 2 weeks from the date the course was booked.

Please note: Steering Clear Driving School reserve the right at any time to withdraw discounted courses, discounted lessons or special offers.

Payments

Customers must pay for any tuition before tuition commences by using one of the following methods:

  • Payment by credit or debit card to Steering Clear Driving School
  • Payment by credit or debit card for a voucher provided by Steering Clear Driving School
  • Payment by cash or cheque direct to your instructor (any cheque must be made payable direct to your instructor)
  • Payment by BACS online to Steering Clear Driving School business account

Price Changes

The cost of prepaid tuition is based on the lesson price in force at the time of booking and the rate will be honoured for a period of up to 6 months. However where prices are increased and subsequent lessons are scheduled and or booked they will be charged at the new rate.

Steering Clear Driving School reserve the right to make price increases at any point during the financial year as a result of increases in business running costs.

Vehicle

The Steering Clear instructor will make available to the Customer a vehicle to facilitate lessons.  The vehicle will be properly insured for this purpose and will be made available for the Customer’s practical driving test.  The car is fitted with dual controls, is correctly maintained, and kept clean and tidy at all times.  On occasion it will be necessary to change the vehicle that has been assigned to the Customer. This could be as a result of a breakdown, maintenance or safety issue. In this event Steering Clear Driving School reserves the right to change the vehicle at any time.

Tuition Terms

Tuition is only available to persons who meet the following criteria:

  • Aged 17 or over
  • Holds a valid UK provisional driving licence; and is legally entitled to drive in the UK
  • Satisfies the minimum eyesight requirement prescribed by the DVSA.

Test Bookings

Steering Clear Driving School provides a test booking service.

Customers should be aware of the following:

If Customers book their own Theory or Practical driving tests, Steering Clear Driving School will take no responsibility for any booking changes or cancellations.

The Customer is responsible for notifying the Steering Clear Driving School Instructor of any test bookings and again it is the responsibility of the Customer that the Instructor can provide his vehicle and services on the day of the test.

Steering Clear Driving School will not arrange to collect and transport Customers to any Theory Tests.

Customers need to follow the advice of their Instructor before booking a driving test. Booking a practical driving test without the agreement of the Instructor does not commit the Instructor to provide his/her vehicle on the day of the test.

Should Customers wish to cancel or move a test date then the required 3days notice period must be observed otherwise Customers will lose the right to a refund or transfer value with the DVSA.

The Steering Clear Driving School Instructor reserves the right to withhold the use of the vehicle on the day of the test if he/she feel that road safety could be compromised. The Instructor and Steering Clear Driving School will not reimburse the loss of any test fee.

The Instructor nor Steering Clear Driving School will be held liable for the cancellation or postponement of a driving test by the DVSA or the loss of hours booked as a result of a cancellation or postponement of a driving test by the DVSA.

The Instructor nor Steering Clear Driving School will be held liable for any vehicle failure during the Customer’s driving test. The Instructor and Steering Clear Driving School will not reimburse the loss of any test fee.

The Customer is responsible for informing Steering Clear Driving School of any dates or times that a test cannot be taken prior to a test being booked on behalf of the Customer.

Tests dates booked by Steering Clear Driving School will be emailed by the School to the Customer. The School cannot take responsibility for any email failures. Customers should contact the School or Instructor to confirm practical test details.

Test Booking Fees will not be refunded

Refund Policy & Warranties

Customers are entitled to cancel prepaid tuition at any time. For the provision relating to the cancellation of individual lessons please see Cancellation of Lessons as part of these Terms and Conditions. If Customers have not taken any lessons at the time of cancellation they will be entitled to a full refund of any amounts paid to Steering Clear Driving School subject to the points below:

If Customers have taken any lessons at the time of cancellation they will not be eligible for a refund on any lessons taken.

Where it is possible to do so, Steering Clear Driving School will make refunds to Customers using the same method used to pay for the original lessons. If for any reason the School is unable to do this, then the School reserves the right to refund by any other method deemed appropriate.

Steering Clear may request additional information from Customers to confirm their identities in order to comply with the Money Laundering Regulations 2007. The School will also use this information to ensure adherence to Merchant Operations for card collection facilities.

Refunds may take up to 10 working days to reach Customer accounts.

If Customers have paid using a prepaid voucher purchased directly from Steering Clear Driving School, the School will not be able to proceed with any refund after redemption of the voucher.

Please Note: No Refund will made after 24 months has lapsed from the date payment has been received for any lesson type.

Limitation of Liability

Your Instructor and Steering Clear Driving School are not liable to Customers for any loss or damage caused, where and to the extent that:

There is no breach of any legal duty owed to Customers by the relevant person or body.

Such loss or damage is not a reasonably foreseeable result of such a breach.

Any such loss or damage, or increase in the same, results from any breach or omission by Customers.

Any such loss or damage results from circumstances of matters outside of the reasonable control of the relevant person or body.

The Steering Clear Driving Instructor and the School will not, in any event be liable for losses relating to any business interests Customers may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.

Customers are reminded that Steering Clear Driving School is not party to the contract for driving tuition itself, which is between the Customer and the Instructor.  This does not affect any liability that Steering Clear Driving School may have for any loss or damage Customers may incur which is directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to Customers.

Nothing in these Terms and Conditions will affect any statutory rights Customers may have as consumers.

Insurance

The Instructor will carry the appropriate motor insurance should Customers be involved in a collision.

Transferability of Lessons

Customers cannot sell or transfer lessons which have been purchased in their name to another person.

Data Protection

Any Personal Data Customers provide will be held securely and in accordance with the Data Protection Act 1998. Steering Clear Driving School will only use the data that Customers provide to the School to pass to a Self-Employed Driving Instructor that is a Franchisee or 3rd Party Associate Instructor or to facilitate the booking of Driving Tests with the DVSA.  Steering Clear Driving School will however supply details to any police authority or fraud investigation team should the School be legally required to do so.

Complaints Procedure

If Customers have any concerns or complaints, these should be placed in writing.  If Customers have a complaint regarding their Instructor, then in the first instance any issues should be discussed with the Instructor.  If the Instructor is unable to resolve any dispute or matter of dissatisfaction, then in the second instance the Customer complaint may be escalated by placing the complaint in writing to:

Steering Clear Driving School

31 Carlton Terrace,

Portslade,

Brighton,

BN41 1XF.

A member of the Steering Clear Customer Care Team will respond to the written complaint within 5 working days.

Terms of Service Agreement

 

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